We offer both a5 (5.8” x 8.3”) & a4 (8.3” x 11.7”) options for our hardcover perfect binding photobooks and only a4 (8.3” x 11.7”) for our lay flat photobooks.

Magazines are available in both a5 (5.8” x 8.3”) & a4 (8.3” x 11.7”) options.

For hardcover photobooks we offer a gloss paper finish, and for lay flat we offer a premium luster finish.

All of our magazines come with a gloss paper finish.

Photobooks are available in either perfect binding or lay flat binding, while our magazines are only available with perfect binding.

We are always launching new templates! The best way to stay in the know is to sign up for our early access list or keep an eye out on our socials!

Hardcover perfect binding photobooks: 24 - 298
Lay flat photobooks: 24 - 122
Magazines: 24 - 298

Yes! Our printing partners use HP Indigo machines with FSC-certified paper — meaning the paper comes from responsibly managed forests that protect nature and local communities. Since we print on demand, each book or magazine is made only when ordered, avoiding unnecessary waste. And thanks to our global print network, every order is produced as close as possible to its destination, helping reduce transport distance and CO₂ emissions.

Yes!

Yes, we offer a 30 day satisfaction guarantee. If you’re unsatisfied with your order please reach out to our dedicated support team support@pixoryofficial.com.

At this moment we only offer portrait format, however we are working hard to release landscape and square formats soon!

Yep! Once you’re in the editor, simply click on the spine text box and you’ll be able to change the text, color and size. Be careful not to make it too big in case it gets cut off!

No, we don’t alter or enhance your photos. We only convert files to a print-ready format — changing the color profile from RGB (used for screens) to CMYK (used for printing). However, please note that colors may appear slightly different in print compared to what you see on your screen. This is due to variations in screen settings (like brightness or color calibration) and the natural differences between digital displays and printed materials.

The base price includes 24 pages. The base price will change depending on what book or magazine type you choose.

Yes, our extra page costs are as follows:

Photobooks
Gloss paper - $1.99 per additional page ($3.98 per double page spread).
Premium luster - $6.99 per additional page ($13.98 per double page spread).

Magazines
Gloss paper - coming soon.

There might be a small difference in how colors appear in print compared to your screen — that’s completely normal. Screens use light to show colors, while printing uses ink, and things like screen brightness or color settings can make images look a bit different. Your photos will still look beautiful and true to the originals!

Yes! We offer premium gift boxes — just add one in your cart before checkout.

Yes! You can check our quick tutorial out by clicking this link: https://www.youtube.com/watch?v=XhclzJS_Jqo

There are two ways you can upload your photos. Before entering the editor, or while you are in the editor.

If you want to upload photos before the editor, simply select a template and click “start my design” or “start from scratch”, then under “smart photobook”, click “add photos” and choose between uploading from your computer, phone, or previous pixory projects.

If you want to upload photos in the editor, and you're on a desktop or tablet device, navigate to the top left of the editor and click “images”, then once again choose between uploading from your computer, phone, or previous pixory projects.

If you’re on mobile, navigate to the bottom left of the editor, click “photos”, then click “add photos” and you’ll have the option of uploading photos from your phone or previous pixory projects.

You can upload as many photos as you like, there’s no limit! If you’re adding a big batch (over 500 photos), the upload might take a little longer depending on your internet speed. If things slow down, it can help to upload your photos in a few smaller batches instead.

Yes! You can easily add extra pages in our editor. 

If you’re on a desktop device, simply navigate to the bottom right of your screen where you’ll see “add pages” or “duplicate”. Alternatively, you can hover your cursor over the page preview thumbnails along the bottom of your screen, and a “+” sign will appear. Click this and a new double page spread will be added.

If you’re on a mobile device, simply navigate to the top right of your screen, click “more”, then “add spreads” and you’ll be able to choose the amount of pages/spreads you would like to add.

Yes, text, fonts and colors are all fully customisable in our editor.

Of course! If you wanted to change the template you originally picked, you can do so within the editor. 

On desktop, simply head to the side panel to the left of the editor and second from the top, under “images” there will be a “templates” option where you can choose from all of our templates.

On mobile, simply head to the bottom right of your screen where you’ll find an arrow. Click this and a “templates” option will appear. Click this and then select the new template.

Note, if you are in the editor, all of our templates will be accessible, so don’t worry if you entered the editor via a specific collection, you’ll have every template on our website for that product available to you.

Yes! Your project will autosave after 5 minutes from when you start. Then it will autosave every 5 minutes, provided you have made changes.

The quickest way to get support when creating your project is through our live chat where our design & technical support team can assist you in real time. If they are currently offline, then reach out to our dedicated support team support@pixoryofficial.com who will get back to you within 24 hours.

Yes, our editor works on both iphone and android, but please be aware there will be some limitations. For the full editing experience we suggest switching to a tablet or desktop device.

We currently ship to Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, the UAE, the United Kingdom, and the United States.

Shipping times vary depending on where you’re located:

Western Europe: 5–12 business days
Eastern Europe & the US: 10–12 business days

Rest of the world: Around 15 business days, sometimes a bit longer

Please note that delivery may take slightly more time during peak seasons.

Shipping costs vary depending on your location and the product you order, including the number of pages and product type. The exact cost will be calculated and shown at checkout.

Yes! We offer free shipping on larger books, but the threshold varies by country:

US, UK, Germany, Czech Republic, Denmark, Netherlands, Sweden: Free shipping for books over 50 pages
Australia, France, Italy, Spain, Belgium, Finland, Portugal: Free shipping for books over 60 pages
New Zealand, Bulgaria, Croatia, Greece, Hungary, Ireland, Poland, Romania, Slovakia, Switzerland, UAE: Free shipping for books over 70 pages
Canada, Norway, Mexico, Singapore: Free shipping for books over 100 pages

The free shipping option will appear automatically at checkout if your order qualifies.

You’ll receive an email with tracking details as soon as your package is on its way. Simply use the link or tracking number in that email to follow your order’s journey.

Sometimes tracking information takes a little while to refresh or update. If it hasn’t changed for a few days, please contact our customer support at support@pixoryofficial.com, and our team will be happy to check it for you.

Unfortunately, once an order is placed, we’re unable to change the shipping address. Please double-check that all details are correct before completing your checkout.

If your package seems delayed or hasn’t arrived, please reach out to our customer support team at support@pixoryofficial.com. We’ll be happy to investigate and help resolve the issue.

We work with printing facilities in many countries to help you avoid customs fees and import taxes. If your order is printed and delivered within Australia, New Zealand, the USA, Europe, the UK, Canada, or Mexico, you won’t have to pay any customs charges.

If you’re located outside these regions, local customs fees may apply and are the responsibility of the customer.

Unfortunately we’re unable to deliver to PO boxes. Please provide a full street address at checkout to ensure successful delivery.

Yes! We don’t include any invoices or pricing information in the package, so it’s perfect for gifting.

Unfortunately each order can only be shipped to one address. If you’d like to send books to different addresses, please place separate orders.

Magazines are shipped in a sturdy envelope that usually fits through standard mailboxes. Photobooks come carefully packaged in a protective cardboard box to keep them safe during delivery.

Orders can still be placed during the holidays, but carriers don’t deliver on the holidays themselves — specifically November 27, December 25–26, and January 1. Deliveries will resume once carriers are back in service.

If your delivery is delayed or you notice any issues with the carrier, please reach out to our customer support team at support@pixoryofficial.com. We’ll be happy to look into it and help resolve the problem.

Discount codes are applied at checkout. When you’ve reached checkout simply enter the code in the designated discount code field and click “apply”. Please note you cannot stack multiple discount codes together, but discount codes will still apply even when there’s a sitewide sale.

we offer credit/debit card & apple/google pay at checkout

If you encounter any issues while checking out, don’t hesitate to use the live chat or reach out to our dedicated support team support@pixoryofficial.com who will be more than happy to help.

Once you’ve placed your order, your project files get sent off to our print facilities immediately, which makes it extremely difficult to edit any projects post-order. We encourage all customers to carefully check their projects before ordering, but accidents happen, so if you do happen to run into any issues post-order, please contact our dedicated support team support@pixoryofficial.com and we will do our best to help.

Once you’ve placed your order, your project files get sent off to our print facilities immediately, which makes it very difficult to cancel orders after checkout. We understand that accidents happen, so if you do happen to run into any issues post-order, please contact our dedicated support team support@pixoryofficial.com and we will do our best to help.

Please check your spam/junk folder. If you still haven’t received a confirmation email after 30 minutes, reach out to our dedicated support team support@pixoryofficial.com who will be happy to look into the issue for you.

On the order confirmation page, simply click “view order summary” and the first option is “download invoice” which will be in the form of a Stripe pdf file.

Simply head to your account, locate “my projects”, find the project you would like to reorder, and click “order”.

 Unfortunately we don’t offer gift notes at this current moment, but it’s absolutely something we are looking into!

If you would like to order multiple projects at once, after adding the first project to your cart, simply head back to the editor, create your next project, and add the second project to cart. There are no limits to how many projects you can order at once. It is not possible, however, to combine two different orders on two different accounts.

We only allow for one promo/discount code to be used per order.

Yes!

Simply head to your account, select “my profile”, scroll down to “edit default address” to edit your default address, or click “view address book” and all of your past addresses will appear. Click “edit” if you wish to make any changes to them.

Our site will auto detect your local currency, which means you’ll be shown the default currency for where you’re currently located.

Absolutely! After adding your project to cart, simply locate the quantity selector and click “+” to add another copy.

Contact our support team via live chat or support@pixoryofficial.com immediately. We cannot guarantee we will be able to cancel the order, because as soon as you place your order the files are sent off to our print facilities, but we will do our best to make the situation right.

Yes, we use stripe as a payment processor, which automatically adapts to your card's currency.

Yes, VAT is included in all orders.

We want you to love your creations! So, we offer a 30-day satisfaction guarantee. If you’re not happy with your order, please reach out to our support team atsupport@pixoryofficial.com. Damaged or defective books.

If your book arrives damaged or with a printing defect, we’ll happily send you a free reprint. Just contact our team at support@pixoryofficial.com and include a few photos of the issue. Design mistakes.

Because each book is custom-made, we’re unable to offer refunds or reprints for design errors made during the creation process. Please make sure to double-check your layout, text, and photos before placing your order.

Yes, absolutely. If your book arrives damaged or misprinted, please contact our customer support at support@pixoryofficial.com and include a few photos of the issue. Our team will review it and arrange a reprint for you.

To request a refund or reprint, simply contact our customer support team atsupport@pixoryofficial.com. We’ll guide you through the next steps and make sure your issue is resolved as smoothly as possible.

Once you’ve placed your order, your project files get sent off to our print facilities immediately, which makes it extremely difficult to edit any projects post-order. We encourage all customers to carefully check their projects before ordering, but accidents happen, so if you do happen to run into any issues post-order, please contact our dedicated support team support@pixoryofficial.com and we will do our best to help.

Yes you will need to sign up for an account to create a project. This enables autosave so your hard work doesn’t get lost and allows us to send you reminders in case a sale is ending soon!

Simply navigate to the “account” page, where you should be displayed with a log in form. Under the password field there should be some underlined text that says “forgot your password?”. Click this and you’ll be taken through the steps to reset your password.

If you need assistance at any point, don’t hesitate to reach out to our dedicated support team via live chat or email support@pixoryofficial.com

Simply head to your account, select “my profile” and under “your info” you will be able to edit your email address.

If you would like to delete your account, please reach out to our dedicated support team via live chat or email support@pixoryofficial.com and they will take care of the process for you.

if photos are uploaded via smart creation, but no project is started, they will be stored for 7 days. Photos in unordered projects will be saved for 45 days. Unused photos in an ordered project will be saved for 60 days. Used photos in an ordered project will be saved for 400 days.

Only you and anyone you collaborate with can access your projects. Certain Pixory team members can access your projects in order to assist you and debug technical issues. Please be mindful of this when uploading photos.

Nope! The only time we might use your photos for marketing is if you’ve left a public review. Any images we use in marketing require us to obtain full consent from the owner.

Search for any Pixory marketing email you have received, scroll to the bottom and click “unsubscribe”. You will then be taken to a page where you can opt out of any Pixory emails.

To change your contact details, simply head to your account, click “my profile” and under “your info” you’ll be able to adjust your details.

If you have multiple accounts and would like to transfer all projects into one account, please reach out to our dedicated support team via live chat or emailsupport@pixoryofficial.com who will be more than happy to assist you.

We can provide quotes for large orders, but we do not offer wholesale at this current moment.

For large orders we can provide custom quotes. Please reach out tosupport@pixoryofficial.com with some additional info on the reason for the order.

This is not something we offer at this current moment.